From government projects to cybersecurity and FinTech solutions, our case studies offer a glimpse into the results-driven approach that defines us. Delve into these real-world solutions to grasp the breadth and depth of our capabilities.
About The Project
Problem
Current product is deeply complex and was built almost 11 years ago. The passing of time the product had become too complex to use and their existing information architecture had become unsustainable. There had to be a balance between working with tiny tasks and large tasks. This means that we would need to find a way for users to perform their tiny actions right there on the screen and make sure the larger tasks are easy to handle by a wide range of demographics and age.
Soluton
Speed to benefit (time for a client to be onboarded and understand the benefit from AP) was about 50-60 min they wanted to narrow that to 5-10 minutes.
Timeline
Services Provided
Roles
Constraints
Constraints:
Research:
Competitive research, client data & insights. We did most of the competitive market research pinpointing strength and weakness and opportunities while the client provided wealth or user needs and data.
Process: Problem definition refinement
Accessibility
App accessibility score needed to be above 90 out of 100 and also be accessible to users with visual impairments. We had to make sure that the majority of the text contrast ratio would always be at a AAA rating. Also working with the dev team came up with ways to reduce loading times for users actions to keep the score high.
Secondary research
We would study their most important existing users journeys and jobs to be done to make sure that these existing users could use both apps constantly testing along the way. The initial mvp would be released as a closed beta to further validate user needs before an official release.
We would introduce a design system to keep consistency and make sure we can speed up feature creation and keep design consistency through it.
Information architecture
In order for us to start to visualize how the app would look like we went through several Information architecture iterations to better determine where we could store the sections.
This coupled with very low fi sketches helped us visualize with the client their vision.
Testing and feedback
We ran usability testing every 2 weeks testing with 3 users each time and iterating every other week.
Feedback here is mostly related to the overall solution and experience.
Testing & Feedback
Meet Our Team
Allows creation of flat structures. No parent - child relationships. Allows the users to organize the platform in an unrestricted structure.
Allows us to link data in a more flexible way.
Decreases the time to configure accounts and bring in data.
“I am encouraged by the expertise of the team, the attention to detail and just the dynamics of working with us. Promising !!! Looking forward to a long partnership.”